Frequently asked questions

Returns: If an item is damaged please take photos of the issue and send us an email of the problem and photos as we can then resolve the situation as quickly as possible.

Postage Information: We carefully package your order individually and use recycled packaging whenever we can to cut down on waste. We use the Royal Mail and posting day is Friday /Saturday. Please note delivery times may vary, however we aspire to deliver within 4-5 days in the UK and 10-12 days for International postage. Please do allow up to 6 weeks in case of any unforeseen delays, we will be in constant contact though advising you of these, and we veyr much appreicate your patience. Parcels are sent tracked/ tracked and signed enabling you to follow your parcel.

Postage prices can be found in the checkout area. However, prices are determined by the weight and distance. Small parcel deliveries (500g) will be around £6.90 to the UK, parcels sent to Europe will be around £14.00 and America and Australia From £21.00.
It is sometimes difficult to accurately quote a postage/packaging price , however, we will refund the difference if you have been overcharged. Please note that some extra charges may occur at customs due to new rules after Brexit.

Dispatching times: We dispatch our parcels normally within 5 working days of receiving your order. Please note orders made after 3pm will be looked at the next working day.

Any other queries: Any other questions about the items, delivery, and general enquiries please email us at wes@docmartinmerchandise.com